We accept the following payment methods: Credit/debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, PayPal, and Affirm.

Yes, if you're interested in placing an international order, please contact our customer care team via phone or email. Please note that not all items can be shipped internationally due to weight or fragility constraints. For a shipping quote, please call us at 800-804-9565 or email us at info@enchantedhome.com.

Please refer to our Return Policy page for all information regarding returns: RETURN POLICY

We are committed to processing and shipping all orders within 3-5 business days. Please note that processing times may be longer for larger items to ensure they arrive in perfect condition. For presale orders, freight shipments, and international deliveries, our team will reach out to provide you with the shipping date and estimated arrival time. If you require expedited shipping, please contact our customer service team for personalized assistance.

Once your order has shipped, you will receive an email with tracking information. 

Once an order has been placed, we begin processing it promptly to ensure timely delivery. Therefore, we are unable to guarantee changes or cancellations after an order has been submitted. Please contact our customer care team immediately for assistance, and we'll do our best to accommodate your request.

If your item arrives damaged, please contact us immediately at orders@enchantedhome.com or call 800.804.9565, and include 'Damaged' in the subject line along with your order or invoice number. Please refer to our Return Policy page for detailed instructions on reporting and handling damaged items.

Certain items are required to be shipped via freight due to size and weight. Freight delivery involves shipping larger or heavier items via truck rather than standard parcel carriers. For orders shipped via freight, shipping will be billed separately. We pass our freight deeply discounted rates to our customers. When your order is shipped via freight, the carrier will contact you to schedule a delivery appointment. Please note that freight delivery is typically curbside only. If you require assistance beyond curbside delivery, such as bringing the item inside or to a specific room, this is considered white glove service. Be sure to specify your white glove service needs when placing your order. For more details on our freight and white glove delivery options, please contact our customer service team.

We offer white glove service for certain items, which includes unpacking and placing the item in its desired location. If this is something you are interested in, please contact our team to inquire about adding white glove service to your order. This ensures that your furniture or larger items are handled with care and placed where you need them upon delivery. This is only applicable to specific products.

Some items require specific care which can be found in the item description. If you have any questions regarding how to care for a particular product, please feel free to contact us for assistance

Our melamine dinnerware is designed to be convenient and durable. It is dishwasher safe, making cleanup a breeze. However, please note that it is not microwave safe. Additionally, our melamine dinnerware is BPA free, ensuring safety and peace of mind for you and your family.

We recommend hand washing all of our dinnerware and utensils to ensure their longevity and to preserve their quality over time.

Our porcelain items are meticulously crafted to replicate the allure and character of antique pieces. The  heavier burn and striking marks are deliberately designed. These characteristics are more pronounced in items listed with "Antique" in their name, emphasizing their vintage-inspired appeal and artisanal craftsmanship. If you're looking for a specific aesthetic or need assistance finding an item that fits your preferences, reach out to our team. We're here to help you discover the perfect piece that resonates with your style and decor.

We strive to maintain stock of our items at all times. In the event that an item is out of stock, please contact our team, and we will gladly provide information on when that item will be back in stock, offer a comparable item, or assist you with placing a special order.

Yes, we do offer wholesale and trade discounts with the appropriate and necessary documentation. Please refer to the link below for more information on wholesale opportunities and trade discounts: WHOLESALE PAGE

We offer gift wrapping for select items for an additional fee. If you are interested in having something gift wrapped, please call us to place your order, and we can assist you with this service.

Our products are crafted with care, often hand-made and hand-painted by skilled artisans. This artisanal process ensures that each piece is unique, with slight variations in color, texture, and finish. For most items, no two pieces are alike, which adds to the individuality and beauty of our products.

Yes, we frequently offer discounts and promotions. The best way to stay in the look is to subscribe to our newsletter.

Currently, we are only available online. We do not have a physical store or showroom. However, our products are available in select stores across the United States. Please contact our wholesale department to inquire if there is a store near you that carries our products. In the near future, we will offer wholesale and trade accounts to come to our warehouse by appointment only. Contact our wholesale team for more details.

Only customers in New York are required to pay tax. Our company is based in New York, and we are obligated to collect sales tax on purchases made within the state according to state tax laws.

Yes! We are happy to help with product recommendations. However if you are looking for design advice, please contact us with regards to our E-Design services via email or phone. We would be delighted to assist you.

Our Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. We are committed to safeguarding your privacy and ensuring the security of your information. For detailed information, please refer to our Privacy Policy page.