In general most items ship within 1-3 days. Some items take 4-5 days to ship out. This information will be included on your order acknowledgement email.Transit time varies from 2-5 days.
Most items ship via UPS, on occasion we use Fed Ex or USPS.
Yes we do. International shipping must be done separately, so please contact us via email or phone for an international shipping quote.
There are certain items due to their fragile and heavy nature that we regrettably cannot ship internationally. Please call or email us to see if the item you are interested in is available for international shipping.
Yes it is. Everything is discounted at least 15-20% off retail prices shown already reflect this discount. On items that we import directly (most of the porcelain, all chinoiserie tole, most silver and all holiday) the discount is significantly greater, up to 40%..
In the rare event that an item is received damaged, the first step is to always contact us and to send a picture, then we will file a claim. There is a seven day window to report a damaged item. Please be sure you report your damaged item within 7 days. If the item is available we will send a prompt replacement or provide a refund. In addition you are welcome to call to report your damaged item.
If you are not happy with your item for any reason, you can return it within 7 days (there are exceptions) please read below. Accepting an order beyond the 7 day period is at our discretion.
The shipping back of your item is your responsibility and the refund will be for the price paid for the item not the shipping.
ALL RETURNS REQUIRE A RA NUMBER (RETURN AUTHORIZATION)
You cannot send an item back without first contacting us to get an RA.
EXCEPTIONS THAT ARE NOT RETURNABLE OR WILL INCUR A RESTOCKING FEE-
Anything food related, trays, bowls, plates, flatware are not returnable
Anything custom ordered (includes statuary) or monogrammed is not returnable
Lighting (includes all lamps and lanterns) are subject to a 20% restocking fee unless you are doing an even exchange
All flash sales and all presales are not returnable
Yes you can now call in your order to 1-800-804-9565 Mon- Friday 9:30-5:30
Only if you are in NY state, as we are in NY. If you are, the sales tax will be added to your purchase.
If you have given your order a reasonable amount of processing and shipping time (6-9 days) please feel free to contact us via phone or email 1-800-804-9565 or email@example.com and we will be happy to update you and provide a tracking number for your order.
Absolutely! We love hearing from you and welcome your suggestions. Feel free to email us anytime with requests, suggestions or ideas. We are totally open to hearing what you have to say and welcome your feedback. Email us at firstname.lastname@example.org
Yes we are thrilled to say that we are officially offering limited wholesale accounts as of May, 2018. If you are a retailer please visit our wholesale website to register http://www.wholesale.enchantedhome.com/
**If you are a designer or to the trade, feel free to contact us regarding our trade discount/policy. You can call us at 800-804-9565 or email us at email@example.com
Shipping is broken down by dollar amount. Orders over $1500 have shipping manually calculated and customer will be billed separately for shipping. We use UPS and USPS (for international shipping) and occasionally Fed Ex. If you have a shipper account number and would like to use your account, please call our 800 number.
In the rare event that an item is received damaged, the first step is to
1. Be sure all original packaging is kept (a return/claim cannot be authorized without this)
2. Always contact us via email or phone to report the claim, and then follow up with a picture via email. Email firstname.lastname@example.org or call 1-800-804-9565
3. There is a seven day window to report a damaged item. Please be sure you report your damaged item within 7 days. If the item is available we will send a prompt replacement or provide a refund. Either UPS will pick up the item or we will issue a prepaid label to have it sent back.
4. If the item is unavailable to replace, we will issue a refund once the damaged item is sent back to us and received in our warehouse.