How long does it take for an order to be received?

In general most items ship within 1-3 days. Some items take 4-5 days to ship out. This information will be included on your order acknowledgement email.Transit time varies from 2-5 days.

How are items shipped?

Most items ship via UPS, on occasion we use Fed Ex or USPS.

Do we ship internationally?

Yes we do. International shipping must be done separately, so please contact us via email or phone for an international shipping quote.
There are certain items due to their fragile and heavy nature that we regrettably cannot ship internationally. Please call or email us to see if the item you are interested in is available for international shipping.

Is everything discounted?

Yes it is. Everything is discounted at least 15-20% off retail prices shown already reflect this discount. On items that we import directly (most of the porcelain, all chinoiserie tole, most silver and all holiday) the discount is significantly greater, up to 40%..

What happens if an item arrives damaged?

In the rare event that an item is received damaged, the first step is to always contact us and to send a picture, then we will file a claim. There is a seven day window to report a damaged item. Please be sure you report your damaged item within 7 days. If the item is available we will send a prompt replacement or provide a refund. In addition you are welcome to call to report your damaged item.

What is the return policy?

If you are not happy with your item for any reason, you can return it within 7 days (there are exceptions) please read below. The shipping back of your item is your responsibility and the refund will be for the price paid for the item not the shipping.

EXCEPTIONS- Anything food related, trays, bowls, plates, flatware are not returnable Anything custom ordered (includes statuary) or monogrammed is not returnable Lighting (includes all lamps and lanterns) are subject to a 20% restocking fee unless you are doing an even exchange All flash sales

Can I call in my order?

Yes you can now call in your order to 1-800-804-9565 Mon- Friday 9:30-5:30

Do I need to pay tax?

Only if you are in NY state, as we are in NY. If you are, the sales tax will be added to your purchase.

I haven’t gotten my order, what do I do?

If you have given your order a reasonable amount of processing and shipping time (6-9 days) please feel free to contact us via phone or email 1-800-804-9565 or info@enchantedhome.com and we will be happy to update you and provide a tracking number for your order.

Can I make suggestions, offer feedback or make recommendations for certain products?

Absolutely! We love hearing from you and welcome your suggestions. Feel free to email us anytime with requests, suggestions or ideas. We are totally open to hearing what you have to say and welcome your feedback. Email us at info@enchantedhome.com

Do you offer wholesale?

We have recently started offering wholesale accounts on our porcelain, silver, chinoiserie tole and holiday ornaments line. Please contact Tina at info@enchantedhome.com for information.

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